Refunds & Returns Policy – Scavella Sensei Japanese Lessons

Effective Date: October 26, 2025

1. General Policy

If I cannot schedule your lesson within the same month of purchase, you will receive a full refund—no questions asked.

2. Package Refunds

• Refunds are available for unused package hours upon request.
• Completed lesson time is non-refundable.
• Approved refunds are issued to the original payment method within 5–10 business days.

3. Pay-As-You-Go Lessons

• Must be booked and completed within 30 days of purchase.
• If scheduling isn’t possible in that window, the lesson is automatically refunded.

4. Missed or Late Lessons

• Cancellations with less than 12 hours’ notice may be counted as completed unless due to an emergency.
• Arrivals more than 15 minutes late without notice may be treated as a no-show.

5. Technical Issues

If a session is disrupted due to issues on my end, I will reschedule at no extra cost.

6. How to Request a Refund

Send your name, purchase date, and lesson/package type to: info@scavellasensei.com or call +1 (242) 808-5023.